The IIROC arbitration program provides IIROC Member firms and their clients in Ontario, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Manitoba, Saskatchewan, Alberta, British Columbia, the Northwest and Yukon Territories, and Nunavut with an effective alternative to litigation in resolving their disputes.
ADR Chambers is a national alternative dispute resolution organization, completely independent of IIROC, that has been engaged by IIROC to administer the arbitration program. IIROC Dealer Member Rule 37 requires Dealer Members to participate in arbitration proceedings should a client initiate them.
Who qualifies for the IIROC Arbitration Program?
- Client resident in Ontario, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Manitoba, Saskatchewan, Alberta, British Columbia, the Northwest and Yukon Territories, or Nunavut.
- Investment dealer concerned is an IIROC Member firm.
- Client has been unsuccessful in resolving the dispute directly with the investment dealer.
- Amount in dispute does not exceed $100,000 (unless both parties agree to a higher sum).
- Facts in dispute occurred after January 1, 1992 (British Columbia), June 30, 1998 (Ontario), January 1, 1999 (Atlantic Provinces), or July 1, 1999 (Manitoba, Saskatchewan and Alberta).
New Arbitration Rules adopted December 15th
The ADRC-IIROC Arbitration Program has put in place new rules of procedure, effective December 15, 2009. Please click here for more information.
For general information about complaints involving IIROC members, contact IIROC at (877) 442-4322 or visit http://www.iiroc.ca.
For information on making a complaint to the Ombudsman for Banking Services and Investment (OBSI): (888) 451-4519 or visit http://www.obsi.ca/.
For specific information on initiating arbitration proceedings, contact the IIROC Program Administrator at ADR Chambers:
Telephone: (416) 362-8555, ext. 445 or (800)856-5154, ext. 445,