Archive for the ‘News’ Category

Seven Ways To Say No

May 20th, 2016

At times, life (or other people) can present us with hard choices and we may have to say no to someone. If what is being offered is worse than our Best Alternative To a Negotiated Agreement (BATNA- our plan B essentially), then we should say no and go with our plan B. If a proposal or request to us runs afoul of applicable policies or legislation, we may have to say no. The challenge with saying no, is that refusing someone will inevitably lead to consequences, many of them potentially negative.

We may lose opportunities. Sometimes our “No” need not be the end of a negotiation. In some cases, our “No” may bring the other party back to the table with a sweetened offer on their side, if we haven’t burned the bridge to them. A “No” may alert them to the fact that we have hit our walk away point, and that further flexibility on their part is required to keep us at the table. With some people, nothing other than a “No” will truly convey that message.

In other cases, a “No” may end the negotiation on the issue, but we may not want to end or damage the relationship with the other party or their allies. We may want or need to deal with them productively in the future (e.g. in a workplace context or an ongoing buyer-supplier context).

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Starting A Mediation Practice/Career

May 13th, 2016

Mediation for High Performance Sports Disputes

July 21st, 2015

ADR Chambers Banking Ombuds Office Approved as an External Complaints Body for Banks by Government

June 17th, 2015

Summary Judgment Arbitration

July 30th, 2014

International Guidelines Aim to Ensure Fairness

March 19th, 2014

The Case For Mediation and Arbitration of Franchise Disputes

October 30th, 2013

Independent Franchise System Ombudsman Programs

October 30th, 2013

Two Paths to Arbitration - cost, speed and complexity of the dispute should govern your choice

October 11th, 2013

Debunking Some Common Arbitration Myths: Benefits over court proceedings include cost, flexibility

October 11th, 2013